Category Archives: Design Thinking

“Innovation = Invention + Commercialization. That means that every well-designed product, service, and new business model still needs to be sold.”  Ken Morse Faced with nimbler start-ups and growing competition, every business in today’s market has an innovation crisis. Their future success in a digitally disruptive world depends on how well they handle change and
In a flat world, which is agile, mobile and more connected than ever, employees realize that their network and ability to learn, unlearn and relearn provide today’s job security and not the employers. This calls for organizations to focus on their employee’s success, and provide them with the right environment, opportunities and level of engagement
Perhaps the oldest debate in life is — which came first, the chicken or the egg? Similarly, a vexing question long debated by savvy leaders is whether: it is my customer’s experience or my employee’s experience first? employee engagement leads directly to business successes, higher profits and customer loyalty or vice-versa? it is employee disengagement
The digital tsunami is invading all aspects of your business. If you were to assess your digital preparedness – you realize it’s not just about technology, competitor moves, processes, customer experience or employee experience. It’s chaotic as you recognize the need to redesign the stakeholder engagement across the entire organization. So, the question is: “How
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A few months back, our retail client gave us a very broad brief – “design the approach and vision for our digital presence to our customers in India” – and with seven weeks to get there; kickstarting the activity was a bit overwhelming. With this brief in hand, we were mostly excited and a little
  Solve this Design Thinking Sudoku and Win Exciting Prizes Hint: Spot these 24 words in the Sudoku Ambiguous, design thinking, empathy, service, touchpoints, customer, engage, employee, common ground, culture, agree, priority, iterate, story, tangible, learn, democratic, decision making, mindset, idea, problem, solution, goals, tool Right click to download the Sudoku image. Take a print,