I have a question for all of the business leaders out there: Do you really believe in the digital era business strategy and customer experience strategy is one and the same? If the answer is YES, my next question is: Do you honestly have a finger on the pulse of the customer experience (CX)
In a flat world, which is agile, mobile and more connected than ever, employees realize that their network and ability to learn, unlearn and relearn provide today’s job security and not the employers. This calls for organizations to focus on their employee’s success, and provide them with the right environment, opportunities and level of engagement
Perhaps the oldest debate in life is — which came first, the chicken or the egg? Similarly, a vexing question long debated by savvy leaders is whether: it is my customer’s experience or my employee’s experience first? employee engagement leads directly to business successes, higher profits and customer loyalty or vice-versa? it is employee disengagement
The basic expectation of every business from every employee or a partner is a task well executed, that demonstrates their contribution toward the organization’s goals. In recruiting, that means hiring the right talent at the right time in alignment with business needs, while operating efficiently and sourcing effectively. As a recruiter, you probably prove
HR needs to rethink how with technology, applications, and an endless flow of information and communication from diverse sources, they can help in attracting, developing and retaining talent. Human Resources function has been evolving since its inception. They started as personnel and were tasked with maintaining paper and files and ensure people got their
Here’s a little story about how I walked out of the Telco Service Provider (TSP) store for the last time. My loyalty to the brand had assumed so many things about how much I matter to them. But, in reality, at the moment of truth, my response was – Timely Resolution? Uncheck. Meeting Expectation?