Category Archives: Wicked Problem
The digital tsunami is invading all aspects of your business. If you were to assess your digital preparedness – you realize it’s not just about technology, competitor moves, processes, customer experience or employee experience. It’s chaotic as you recognize the need to redesign the stakeholder engagement across the entire organization. So, the question is: “How
A few months back, our retail client gave us a very broad brief – “design the approach and vision for our digital presence to our customers in India” – and with seven weeks to get there; kickstarting the activity was a bit overwhelming. With this brief in hand, we were mostly excited and a little
Stop wasting time on irrelevant things. Frame your complex business problems clearly to identify the most important pieces to focus on. I have always been fascinated with this expression: “Problems are wake-up calls for creativity”. The problems we face today at work is ambiguous, complex, contradictory, indeterminate, and constantly changing requirements: What is the
