Webinar Recording: Decoding Service Design –For Improved Customer Satisfaction

There’s a lot of talk by most businesses, about how much they value their customers. Those who are not paying lip service are exploring ways to enhancing customer experience (CX) by understand their customers agitations, frustrations and motivations.

There are companies who want to be disruptor’s and looking at ways to build a better connect with the customer by ensuring stickiness with enhanced service experiences.

Service design can provide these organizations with practical tools to design interactions and experiences from a customers’ view point to meet or even exceed their expectations. It helps gain insights into how CX is impacted by the employee experience and how to identify, prioritize and implement meaningful improvement, resulting in increased customer satisfaction, loyalty and advocacy.

Don’t take our word for it. Attend the webinar to understand why it’s critical for the success of your company.

Key Takeaways from this webinar include:

  • What is (and What is NOT) service design
  • The benefits of taking an outside-in view
  • How service design uncovers the lumps and bumps along the customer journey
  • Service design frameworks and tools – the critical comeponents for (re)designing services
  • Better know-how of desired customer experiences to drive better outcomes

 

 

Service Experience Is A Journey, Not A Project. We can help you make a difference! Partner with us in building the capabilities to consistently delight customers.

To find out more about how we can help you create and execute service design thinking strategy, do call us at +91-8080015500 or Contact Us. We are here to help.

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Innovatus Marketers Touchpoint LLP is a customer experience, marketing, service design, design thinking and business innovation consulting firm, based in India. We offer go-to-market and digital strategy consulting and help our clients rethink and redesign customer and employee value in the digital era. We offer design thinking workshops and consulting, tailored to enable, accelarete or transform your business. We are laser-focused on the problem at hand and your opportunity space, and optimize process to make design thinking and service design principles accessible to your employees who’ve never done it before or stuck-up, and provide “just adequate” theory to help you get moving and achieve outcomes.

You may reach out to Vidya Priya Rao @ +918080015500 or email @ vidyapriya.rao@marketerstouchpoint.com

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