Regardless of the nature of your business and digital readiness, your customers (every single one of them) has changed with their exposure to digital media, and so have your employees. They are no longer looking for a career, but for an experience.
With organizations suffering from talent blockage, attracting and retaining talent has become harder than ever. Moreover, improving employee engagement in a meaningful way has proven to be a challenge to many organizations.
Taking cues from the marketing counterparts who strive to create the ultimate experience for the customers, “What if,” HR too changes track and starts focusing more on the overall employee experience?
It’s high time HR professionals stopped working in silos and treating branding, hiring, onboarding, development, rewards and recognition, coaching and retention as separate entities. The need of the hour is to consider these employee interactions at every touchpoint in a more holistic manner; you have a huge opportunity to really “wow” your employees.
What you’ll learn:
- Identify and dissect some of the key jargon of the latest HR buzzword: employee experience (EX)
- What is (And what is NOT) EX?
- How to establish the right employee experience that drive employee engagement and satisfaction
- How to apply design thinking to enhance EX?
- And much more…
Service Experience Is A Journey, Not A Project. We can help you make a difference! Partner with us in building the capabilities to consistently delight customers.
To find out more about how we can help you create and execute service design thinking strategy, do call us at +91-8080015500 or Contact Us. We are here to help.
Innovatus Marketers Touchpoint LLP is a customer experience, marketing, service design, design thinking and business innovation consulting firm, based in India. We offer go-to-market and digital strategy consulting and help our clients rethink and redesign customer and employee value in the digital era. We offer design thinking workshops and consulting, tailored to enable, accelarete or transform your business. We are laser-focused on the problem at hand and your opportunity space, and optimize process to make design thinking and service design principles accessible to your employees who’ve never done it before or stuck-up, and provide “just adequate” theory to help you get moving and achieve outcomes.
You may reach out to Vidya Priya Rao @ +918080015500 or email @ firstname.lastname@example.org
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